Refund policy

Via Neapolis wants you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order and you wish to return an item, please review our return policy below.

Return Eligibility
To request a return, contact support@vianeapolis.com within 14 days of delivery.
Once your return request is received, we will provide the necessary return instructions.
Items must be shipped back within 14 days of your return request. Please retain proof of shipment and tracking information.
For voluntary change-of-mind returns, items must be unused, unworn, and in their original condition, with all labels and tags attached. Please include all original parts and accessories and use the original packaging or suitable protective packaging.
Customized, personalized, and FINAL SALE items are not eligible for voluntary returns, except where required by applicable law.

U.S. Returns
Returns within the United States are free.
Once your return request is approved, we will email you a prepaid return shipping label.

International Returns — Outside the United States
International customers may return eligible items but are responsible for arranging and paying for return shipping, except where applicable law requires otherwise.
Via Neapolis does not provide prepaid return shipping labels for standard international change-of-mind returns.
Once your return request is received, we will provide the address of our warehouse in the United States.
Customers may arrange the return shipment using a carrier of their choice. We  recommend using a tracked and insured shipping service. Please identify the shipment as returned merchandise on any required customs documentation. 

Shipping Charges, Duties, and Taxes
For voluntary change-of-mind returns, original shipping charges and return shipping costs are non-refundable, except where required by applicable law.
For international orders, import duties, import taxes, and customs charges collected separately at checkout are non-refundable for voluntary change-of-mind returns, except where required by applicable law or the applicable terms of sale.
These charges will be excluded from the refund and will not be deducted a second time from the refundable product price.
Duties and taxes paid directly to a carrier or customs authority cannot be refunded by Via Neapolis. Customers may contact the relevant provider or authority to inquire about possible reimbursement. Where applicable consumer protection laws require reimbursement of original shipping charges, duties, taxes, or other amounts, those requirements will take precedence.

Refund Processing
Once your return has been received and inspected, we will determine whether it meets the applicable return conditions. Approved voluntary return refunds are generally processed within approximately 7 business days of receiving the merchandise.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
For international orders, any applicable and legally permitted deductions will be reflected in the final refund amount.
Where applicable law requires a different refund timeline or procedure, including circumstances where proof of return shipment is sufficient to trigger a refund obligation, we will follow those requirements.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact support@vianeapolis.com as soon as possible so we can assist you.

Consumer Rights
Nothing in this policy limits or excludes any rights customers may have under applicable consumer protection laws.
Where local laws require different return periods, refunds, shipping arrangements, or other protections, those requirements will take precedence.